RETURN AND REFUND POLICY
Effective August 20, 2026
Please review this policy before placing an order. Many Emily Brimlow merchandise products are made on demand specifically for each customer.
Change of mind returns
Unless a product page states otherwise, made on demand merchandise generally cannot be returned or exchanged because of a change of mind, an incorrect size selection, or an incorrect color selection. Please review product details and sizing information before ordering.
Damaged, defective, misprinted, or incorrect items
If an item arrives damaged, defective, misprinted, or materially different from what you ordered, contact us promptly through https://www.emilybrimlow.com/contact.
Include:
Your order number.
A description of the issue.
Clear photographs showing the complete item, the problem, and the packaging when relevant.
A photograph of the size or product label when the wrong item or variant was received.
Claims should be submitted within 30 days after delivery. If a carrier marks the shipment delivered but you did not receive it, contact us within 30 days after the marked delivery date.
Resolution
After reviewing the claim with the fulfillment provider, we may offer a replacement, refund, store credit, or another appropriate resolution. The available resolution depends on the issue, product, provider requirements, and applicable law.
Incorrect address and unclaimed shipments
Customers are responsible for providing a complete and accurate shipping address. If a shipment is returned because of an incorrect address, incomplete address, refusal, or failure to claim the package, reshipping costs may apply. Refunds are not guaranteed for production and shipping costs already incurred.
Sizing
Garment measurements can vary within normal manufacturing tolerances. Review the size guide on the product page before ordering. Selecting the wrong size is not considered a product defect.
Vinyl, signed items, and limited releases
Opened vinyl, signed items, personalized items, and limited releases may be final sale unless they arrive damaged, defective, or incorrect. Sealed products may be eligible for a return when the product page expressly allows it and applicable law requires it.
Digital products and free music
Digital downloads and delivered music are not returnable after access or delivery, except where required by law.
Order changes and cancellations
Contact us immediately if you need to change or cancel an order. We cannot guarantee changes or cancellation after production begins. If cancellation is still possible, any refund will be returned to the original payment method.
Refund timing
Approved refunds are sent to the original payment method. Your bank or payment provider controls how long the credit takes to appear.
Return authorization
Do not mail an item to the address printed on a package unless we provide return instructions. A fulfillment facility may not accept unauthorized returns. Contact us first so we can provide the correct resolution and destination when a physical return is required.
Legal rights
This policy does not limit any consumer rights that cannot be waived under applicable law.
Contact
For order assistance, use https://www.emilybrimlow.com/contact and include your order number.