SHIPPING POLICY
Effective August 20, 2026
Production
Many Emily Brimlow merchandise items are produced on demand after an order is placed. Production time is separate from shipping time. The estimated production window shown on the product page or during checkout applies before the carrier receives the package.
Shipping estimates
Available shipping methods, estimated delivery windows, and charges are shown during checkout when supported. Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, customs processing, high volume periods, address errors, and events outside our reasonable control may affect delivery.
Shipping charges
Shipping charges are calculated using the products, destination, selected method, and fulfillment provider. Orders containing products from different providers may arrive in separate packages and may include separate shipping charges.
Address accuracy
Please review your shipping address before submitting an order. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after production or fulfillment begins. Additional costs caused by an incorrect or incomplete address may be the customer’s responsibility.
Tracking
When tracking is available, it will be sent to the email address used for the order. Tracking may take time to update after a label is created. Some international and economy services provide limited tracking.
Separate shipments
Products may be produced at different facilities or by different providers. An order may arrive in more than one shipment. Separate tracking details may be provided.
International orders
International customers are responsible for any duties, import taxes, customs fees, or carrier charges imposed by the destination country unless checkout expressly states otherwise. Customs processing may extend delivery time.
Preorders, vinyl, and limited releases
Preorder products, vinyl, signed items, and limited releases may have longer production windows. The applicable estimate will be shown on the product page. Items ordered together may ship separately.
Lost or delayed packages
If tracking has not updated for an extended period or a package appears lost, use the Contact page and provide your order number. We will review the shipment with the carrier or fulfillment provider. Carrier investigations may require additional time.
Delivered packages
If tracking shows delivery but you cannot locate the package, check the delivery area, household members, neighbors, building staff, and carrier notices. Contact the carrier promptly. Then contact us if assistance is still needed.
Damaged or incorrect orders
If your order arrives damaged, defective, misprinted, or incorrect, contact us promptly with the order number and clear photographs of the item and packaging. See the Return and Refund Policy for eligibility and next steps.
Contact
For shipping assistance, use https://www.emilybrimlow.com/contact.